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Privacy Policy

SUMMARY
Scope
TheNeverEndingStory Limited are committed to protecting and respecting your privacy.
Personal Information
We collect personal information directly from You when You give the information to us
We keep information on your activity with us, including your visits to our website
We may use information from other companies about You
Purposes & Disclosures
We use this personal information to deal with your requests and offer You other services
We may use information collected from Our Site to personalise your repeat visits to our website.
We may disclose information to other selected companies so that We or they may offer their products or services to You.
Your choices
You may opt out of receiving marketing material from us.
You may opt out of receiving offers from others.
You have the right to see the information that We have about You and to get mistakes corrected.
To exercise your rights please contact us at: enquiries@theneverendingstory.co.uk


FULL PRIVACY POLICY
1. INTRODUCTION TO OUR POLICY
2. WHO ARE WE?
3. SOME DEFINITIONS
4. GIVING PERSONAL INFORMATION TO US
5. HOW DO WE USE THE INFORMATION DO WE COLLECT?
7. STORING YOUR INFORMATION
8. FRAUD PREVENTION
9. AUTOMATED INFORMATION COLLECTION
10. PRIVACY AND LINKS
11. SECURITY
13. TRANSFERRING INFORMATION ABROAD
14. TRANSFERRING INFORMATION TO OTHERS
15. IP ADDRESSES
16. WHAT IS A COOKIE?
17. WHAT DO WE USE COOKIES FOR?
19. HOW WE USE COOKIES
20. HOW TO SEE YOUR COOKIE CODE
21. CHANGES TO THIS POLICY
22. SEVERABILITY
23. EVENTS BEYOND OUR CONTROL
24. THIRD PARTY RIGHTS
25. JURISDICTION
26. CONTACTING US

1. INTRODUCTION TO OUR POLICY
1.1. We are committed to protecting and respecting your privacy.
1.2. When you supply any personal information to Our Site We have legal obligations towards you in the way We use that information. We must collect the information fairly, that is, We must explain how We will use it and tell you if We want to pass the information on to anyone else. We will only use the data which We collect about you lawfully in accordance with the Data Protection Act 1998.
1.3. This Policy (together with our Terms of Use and our Acceptable Use Policy) sets out the basis on which any Personal Information we collect from you, or that you provide to us, will be processed by us.
1.4. Please read the following carefully to understand our views and practices regarding your Personal Information and how we will treat it.
1.5. We will use our best efforts to safeguard your privacy.
1.6. This Policy explains how We collect and use any personal information you supply to us, when using our Website. Please read this Policy carefully. It is important.
1.7. The Policy also gives you information about cookies; our use of cookies and third parties' use of cookies; and how you may reject such cookies.
1.8. By giving any personal information to us by using this Website you consent to us collecting that personal information from you, using it and also contacting you in certain ways, as set out in this Policy.
1.9. If you have any queries on our use of your personal information, please contact us.

2. WHO ARE WE?
2.1. We are THENEVERENDINGSTORY LIMITED, a company with limited liability and registered in England and Wales with a company registration number 05449349. Our companyís registered office address is at Unit 2, A1 Parkway, Southgate, Peterborough, Cambridgeshire, PE2 6YN
2.2. We have notified the Office of the Information Commissioner of our data processing activities: our registration number is PZ9413543. For the purpose of the Data Protection Act 1998, the data controller is THENEVERENDINGSTORY LIMITED at the above address.

3. SOME DEFINITIONS
3.1. In this Policy, the following words bear the following meanings:
IP addressa set of numbers which is assigned to your computer during a browsing session whenever You log on to the Internet via your internet service provider or your network (if You access the Internet from, for example, a computer at work).
Personal Informationbasic information which identifies You as an individual, such as your name and email address,
3.2. For the definitions of other words found in this Privacy Policy please refer to our Terms of Use

4. GIVING PERSONAL INFORMATION TO US
4.1. We may collect and process:
Information that you provide to us when you use Our Site, including information you provide
at the time of registering to use our site
when subscribing to our service
when posting material or requesting further services
when you enter any competition or promotion sponsored by Us and
when you report a problem with Our Site
information that you provide when you contact Us in any way
the results of any survey that you complete at our request for research purposes, although you do not have to respond to them
details of transactions you carry out through Our Site and of the fulfilment of any orders you make
details of your visits to Our Site, including but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

5. HOW DO WE USE THE INFORMATION DO WE COLLECT?
5.1. We may use Personal Information that You provide or that is obtained by us:
5.1.1. to register You with Our Site and to administer Our Site services
5.1.2. for assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services which We offer
5.1.3. to make decisions about You, for example by selecting products or services which We think will interest You from the information We have
5.1.4. to keep You informed of such products and services (including seminars, newsletters, bulletins, events, special offers, discounts, offers, competitions and so that We feel might be of particular interest to You on by any of the following methods:
5.1.4.1. email
5.1.4.2. telephone
5.1.4.3. SMS text message and other electronic messages such as picture, photo and video messaging
5.1.4.4. post
5.1.4.5. fax
5.1.4.6. or otherwise
5.1.5. to administer any prize draws or competitions You may enter.
5.1.6. to add to our Marketing database and used for the administration of our contacts for client administration, event and marketing related purposes. We may, from time to time, send You information which We believe may be of interest to You, such as details of our products and services; newsletters, legal updates and briefing notes and invitations to our events. We will contact You annually to ensure that the information You have provided us with is still accurate.
5.1.7. to ensure that content from Our Site is presented in the most effective manner for you and for your computer
5.1.8. to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
5.1.9. to permit selected third parties to use your Personal Information, to provide you with information about goods or services which may be of interest to you
5.1.10. to carry out our obligations arising from any contracts entered into between you and us
5.1.11. to allow you to participate in interactive features of our site, when you choose to do so
5.1.12. to notify you about changes to our service
5.2. We may supplement the information that You provide to us with information that We receive from third parties.
5.3. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
5.4. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
5.5. If you do not want us to use your Personal Information in this way, or to pass your details on to third parties for marketing purposes, please contact us.
5.6. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the Personal Information we have collected from you to enable us to comply with our advertisersí wishes by displaying their advertisement to that target audience.

6. ACCESS TO YOUR PERSONAL INFORMATION
6.1. You have the right to request a copy of the personal information We hold about You. We charge £10.00 (TEN POUNDS STERLING) for complying with requests for information. Please address requests to TheNeverEndingStory Limited, Unit 2, A1 Parkway, Southgate, Peterborough, Cambridgeshire, United Kingdom PE2 6YN
6.2. If You become aware that the personal information We hold about You is inaccurate, You may request that We amend it. Any requests should be made in writing to us.
6.3. If You want to be removed from our mailing list, please send an email to: enquiries@theneverendingstory.co.uk with word 'remove' in the subject line and the email address that You wish to be removed within the email. Please note that it may take up to 28 days to action your request.
6.4. You have the right to ask us not to process your Personal Information for marketing purposes. You can exercise the right at any time by contacting us at: enquiries@theneverendingstory.co.uk

7. STORING YOUR INFORMATION
7.1. All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
7.2. We may keep Your Personal information on a remote server (or if on paper in secure storage) if We think that is necessary for the proper care of it for records, audit and regulation reasons and may make paper copies of any of it. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.
7.3. For safety reasons We may store messaging transcript data (including message content, member names, times and dates) arising from the use of Our Site for a period of at least six months.

8. FRAUD PREVENTION
8.1. If You breach our Terms of Use or Acceptable Use Policy, We can use whatever information that is available to Us about You to stop such behaviour. This may involve informing relevant third parties including as appropriate, your employer, e-mail/Internet provider and law enforcement agencies about the content and your behaviour.
8.2. In accordance with our security procedures We may also request proof of your identity before disclosing certain information to You.

9. AUTOMATED INFORMATION COLLECTION
9.1. We have a policy of continual improvement of Our Site. We therefore collect information automatically about your visit to it. This is used to help us see browsing preferences and our marketing and positioning of the Website.

10. PRIVACY AND LINKS
10.1. Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites are outside our control and have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Information to these websites.
10.2. We are not liable for the practices of such third party website operators in respect of your personal information.

11. SECURITY
11.1. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures an security features to try to prevent unauthorised access.
11.2. We take appropriate steps to keep secure any records which contain your personal information both online and off-line. We use firewalls to protect the information on our servers.
11.3. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.
11.4. We will take reasonable precautions to prevent the loss, misuse or alteration of your Personal Information Our employees, contractors and agents may be given access to any Personal Information which We collect, but their use shall be limited to the performance of their duties in relation to facilitating your use of the Website.
11.5. Our employees, contractors and agents who have access to your Personal Information are required to keep that information confidential and are not permitted to use it for any purposes other than to enable You to use the Website or to deal with requests which You submit to us.

12. EMAIL MONITORING
12.1. Email which You send to us or which We send to You may be monitored by Us to ensure compliance with professional standards and our internal compliance policies.
12.2. Monitoring is not continuous or routine, but may be where there are reasonable grounds for doing so. Occasional spot checks or audits may also be undertaken on the instruction in accordance with our internal policies.

13. TRANSFERRING INFORMATION ABROAD
13.1. The internet is global and it is possible that information You provide to us will be temporarily transferred via a route outside the European Economic Area as it passes between You and us.
13.2. In carrying out the activities specified in this section, We may transfer data to reputable companies outside the European Economic Area.
13.3. We take steps to ensure that your information will be afforded the same level of protection as that required of us under applicable UK data protection legislation.

14. TRANSFERRING INFORMATION TO OTHERS
14.1. We may give information about You to the following:
14.1.1. to third parties to enable them to promote certain services to us, for example web listing
14.1.2. to our employees and agents to administer any accounts, products and services provided to You by us now or in the future
14.1.3. to other organisations for the administration of prize draws or competitions
14.1.4. to anyone to whom We transfer or may transfer our rights and duties under our agreement with You
14.1.5. if We have a duty to do so or if the law allows us to do so
14.1.6. in connection with any legal proceedings (including prospective legal proceedings)
14.1.7. in order to establish, exercise or defend our legal rights
14.1.8. in the event that we buy or sell any business or assets, in which case we may disclose your Personal Information to the prospective seller or buyer of such business or assets
14.1.9. if TheNeverEndingStory or substantially all of its assets are acquired by a third party, in which case Personal Information held by it about its customers will be one of the transferred assets
14.1.10. if we are under a duty to disclose or share your Personal Information in order to comply with any legal obligation, or in order to enforce or apply to enforce our Terms of Use and our Acceptable Use Policy other agreements; or to protect the rights, property, or safety of TheNeverEndingStory Limitedly, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
14.2. We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.
14.3. We operate our information technology systems but some data processing in relation to web and email services is carried out on our behalf by a third party. We may provide aggregate statistics about our users and traffic patterns and related Website information to reputable third-parties, but these statistics will include no personally identifying information. We endeavour to ensure appropriate security measures are in place to prevent unauthorised disclosure of personal information.

15. IP ADDRESSES
15.1. Your browser also generates other information, including which language the Website is displayed in, operating system, browser type, and your IP address. Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our Websites, including analysing trends, administering this Website and tracking your usage of this Website.
15.2. This is statistical data about our usersí browsing actions and patterns, and does not identify any individual.

16. WHAT IS A COOKIE?
16.1. Cookies are small pieces of information which maybe sent by a web server (such as that used to run this Website) to an individual's computer which are then stored on that computer's hard drive.
16.2. Cookies record certain information about your online browsing, for example the type of web browser You are using.
16.3. Cookies do not contain confidential information such as your home address, telephone number or credit card details.

17. WHAT DO WE USE COOKIES FOR?
17.1. Cookies and similar tracking devices are used by us to identify when a visit from a user of your computer is made to this Website and to keep track of your browsing patterns on the Website.
17.2. They help us to improve Our Site and to deliver a better and more personalised service. They enable us:
to estimate our audience size and usage pattern
to estimate our audience size and usage pattern
to store information about your preferences, and to allow us to customise Our Site according to your individual interests
to speed up your searches
to recognise you when you return to our site
to monitor the way in which Our Site is used
to recognise You as a prior Website visitor
to personalise your browsing
to track your interests so We can improve this Website for your benefit and keep Our Site relevant to its users
to understand who has seen which pages and advertisements
to determine how frequently particular pages are visited
to determine the most popular areas of our Site.
17.3. Depending on the type of cookie We use, cookies also allow us to make our web Website more user friendly, for example, permanent cookies allow us to save your password so that You do not have to re-enter it every time You visit our web Website.
17.4. Please note that our advertisers may also use cookies, over which we have no control.
17.5. These tracking devices are restricted for use only on this Website and are not used to transfer any personal information to any third party which is not directly connected with the operation of this Website.
17.6. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

18. REFUSING COOKIES
18.1. You may refuse to accept cookies by activating the setting on your browser which allows you to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. However if you select this last setting you certain personalised services cannot then be provided to you and accordingly You may not be able to take full advantage of all of the features and services on our Site.
18.2. We do not exchange cookies with any third party Websites or external data suppliers.

19. HOW WE USE COOKIES
19.1. We use cookies only to check if You are someone who has visited the Website before. This helps us with our marketing. If You do not wish to allow this use You may well be able to change the settings on your browser to disable them. There is more information to help You via this link: www.allaboutcookies.org
19.2. An independent measurement and research company may gather non-personal information regarding the visitors to our Website on our behalf using cookies, log file data and code which is embedded on our Website. We may use this type of information, as with that obtained from other cookies used on the Website, to help it improve the services to its users.

20. HOW TO SEE YOUR COOKIE CODE
20.1. Just click on a cookie to open it. You will see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave You the cookie.

21. CHANGES TO THIS POLICY
21.1. We reserve the right, at Our discretion, to make changes to any part of the Site or this Policy at any time.
21.2. Please review this Policy regularly to ensure that You are aware of any changes made to this Policy.
21.3. Any changes to this Policy take effect immediately on your first use of the Site after any amended Policy has been posted. By continuing to access and use the Site after any amended terms Policy has been posted You agree to be legally bound by any amended Policy.

22. SEVERABILITY
22.1. If this Policy or any part of this Policy is determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which this Policy is intended to be effective, then to the extent and within the jurisdiction in which the Policy (or any part of the Policy) is illegal, invalid or unenforceable, it shall, in that state or country, be treated as severed and deleted from this Policy and the remaining parts of the Policy shall survive, remain in full force and effect and continue to be binding and enforceable in that state or country.

23. EVENTS BEYOND OUR CONTROL
23.1. We will not be responsible for any breach of this Policy caused by circumstances beyond Our reasonable control.

24. THIRD PARTY RIGHTS
24.1. This Policy is not intended to confer any benefit on a third party under the provision of the Contracts (Rights of Third Parties) Act 1999.

25. JURISDICTION
25.1. This Policy shall be governed by and interpreted in accordance with the laws of England and Wales and You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with this Policy, your use of the Website or any materials on it.

26. CONTACTING US
26.1. If you have any questions please contact Us at TheNeverEndingStory Limited, Unit 2, A1 Parkway, Southgate, Peterborough, Cambridgeshire, United Kingdom PE2 6YN or by email to: enquiries@theneverendingstory.co.uk


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